As an IT solution provider or managed service provider (SMB) owner, you may find yourself in a similar fitness membership scenario. We looked at an SMB tool that we believed would solve the problem for us and we decided to buy it. But then we look back a few months later and hardly ever use the tool. What happened?
Managing an IT business is a complex task, and the most popular RMM tools are built from the ground up to perform as many tasks as necessary to manage an IT business. You can now get in touch with a reliable msp marketing company for further help.
Image Source: Google
And that's how it should be – buying RMM is a big step, and you want to know that this tool will grow with your business. However, the challenges with these RMM tools are so great that IT companies try to implement them all as quickly as possible. Otherwise, the appliance will sit and get dusty.
Apply your MSP tools methodically
A much better way is to be realistic and emphasize what really matters to your customer and then implement features that support it. For example, make sure that hard drive space and anti-virus updates are monitored. Test if you really know the problem if something goes wrong.