Each of us can probably relate a customer service story that includes rudeness, anger and arrogance. The problem is that it isn't the customer who is rude or angry. It is customer service. While our grandparents talked about walking long distances to school, our parents talk of days when a customer was always right.
Stories from our generation will be told about cashiers who ignored customers and sent texts to them. Now you solve these problems with the help of Online Chat & Live Support for Business Websites who can provide 24*7 customer support.
Even worse is if you have a problem. It can be difficult to find the right store or company for you. I would be willing to wager that many of us would rather walk 3 miles in snow barefoot than have to deal with a company about an issue.
Customer satisfaction is rapidly disappearing from supermarkets and online shops. You can forget about your happiness when the money's gone. It is important to question the truth and ask if training is necessary.
Are we not able to train our employees anymore? Are we just too busy to care? Why does a company allow employees to argue back? The lack of customer service over the years has been almost comical.