Call Center services as offered in a BPO company can well be differentiated into two main parts- Voice based services and the non-voice services. In this article, you will know what those voice services are.
Also,call center quality assurance is the process of observing an agent's call and analyzing the quality of the call with respect to customer's requirement and expectations.You can also get quality assurance call centre services online.
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Technical Information on Product or service
One of the most crucial part of promoting your service or product is to gather some technical know-how. The call center representatives are given required trainings including specifications of any product or service. Moreover, the agents are strictly monitored by the respective project manager so as to ensure quality operations and assurance.
It is through the well-trained workforce that processing of all kinds of formalities needed to be placed on an order for your service or product can be carried out.
Together with the above voice based services, there are other voice services offered by a customer care center. Some of these services include support line, order hotlines, technical and helpdesk support, direct and emergency response, handling the call overflow, consumer response, claims processing and others.
These are few of the additional customer care services that are being outsourced at reduced rates categorized under the inbound services.