Why You Should Use Telegram for Customer Service

Channels

Channels can be used to send public messages to customers or select groups of customers. This is a great tool for proactive customer support where you need to notify customers about any changes or updates to your business. 

This is also great for selling. It allows you to broadcast messages about discounts or promotions. Customers will instantly receive the message and notification. You can also find several audiobooks categories on telegram channels.

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Customers are using it

Telegram is now the preferred messaging app for privacy-conscious individuals. Telegram, despite being cloud-based is highly secure and has never been hacked. Telegram is proud of this fact. It is considered superior to other apps because users can keep their number secret and no data are stored on their devices.

Easy to integrate

Telegram integrates easily with your business software, allowing you to offer great customer service.

Your chatbots can be integrated into Telegram, allowing you to offer 24/7 customer support beyond your normal operating hours. Telegram bots can be used for many other purposes, such as:

Groups

Telegram's group feature can be used to create communities and provide support for up to 200,000 members. Groups can be used in many ways.

  • Gathering interest in future events.
  • Set up subscribers
  • Holding contests.
  • Marketing.

Telegram is a powerful and flexible tool that can be used to communicate with customers of all kinds.